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From the beginning, both Caesars Windsor and the Ontario Lottery and Gaming Corporation (OLGC) have taken a leadership role on the issue of responsible gambling. While problem gambling affects a very small percentage of the population, for those people, and their families, it is a serious problem. One of the most important factors in dealing with responsible gambling is to increase awareness of the issue and where people can turn for help. Caesars Windsor has implemented a program of responsible gambling awareness which focuses on the customer, community and employee awareness. As operator of the first temporary commercial casino in the province, the first riverboat casino in Canada and the first permanent commercial casino in Ontario, Windsor Casino Limited is committed to taking a leadership role in addressing the issue of responsible gambling in the Windsor-Essex County area. Customer Awareness
An in-house campaign comprised of notices on automated banking machine display screens have been produced to raise customer awareness of the issue. The message carried by all of the display material is "Know Your Limit, Play Within It" in partnership with the Ontario Lottery and Gaming’s responsible gaming awareness campaign. Printed materials that highlight services offered by the Ontario Problem Gambling HelpLine (funded by the Ontario Ministry of Health) are also available within the casino. Caesars Windsor also includes the Ontario Problem Gambling HelpLine in all print advertising. Responsible Gaming Information Centre The Responsible Gaming Information Centre opened on November 18, 2005 by the Ontario Lottery and Gaming Corporation and is operated by the Responsible Gambling Council. The centre is located just steps from the second level of the gaming floor and provides awareness through free programs and services. The centre was initially opened as a pilot project and is now a permanent part of the casino, offering information on how the games work, how to play responsibly and referral services. Staff Training A training program for designated Caesars Windsor staff focuses on recognizing the symptoms of problem gambling, crisis intervention and referral knowledge. Self-Exclusion Program Every casino and racetrack in the province has a "self-exclusion program" in which individuals can ask to be denied entry to the casino. The self-exclusion applies to all Ontario Lottery and Gaming Corporation gaming facilities, including commercial casinos, slot facilities at racetracks and charity casinos. The self-exclusion remains in effect for an indefinite period. |
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